Effective Date: 04-Nov-2024
Last Updated: 10-feb-2025

1. Overview

At Kamler Sourcing, we strive to provide seamless sourcing, fulfillment, and shipping solutions for e-commerce businesses and dropshippers. This Refund and Reshipment Policy outlines the conditions under which refunds or reshipments can be requested.

All refund or reshipment requests must be submitted within 5 days of the order being marked as delivered according to tracking information. Failure to submit within this timeframe may result in denial of the request.

 

2. Eligible Cases for Refund or Reshipment

A. Lost Orders (Undelivered Shipments)

If an order is lost by the shipping carrier according to the last tracking update, the dropshipper can request either a refund or a reshipment.

• Requirement: The tracking must show that the package was lost or never delivered.

 

B. Damaged or Incorrect Products

If the received product is damaged, defective, or incorrect, the dropshipper can request a refund or reshipment within 5 days of the order delivery date.

• Proof Required:
  • Clear photos or videos showing the damage or incorrect item.
  • Order number and tracking details.

Kamler Sourcing reserves the right to approve or deny refund requests based on the evidence provided.

 

C. Order Marked as Delivered but Not Received

If an order is marked as delivered by the tracking system, but the customer claims they did not receive it:

1. The customer must first contact the local post carrier office to report the issue.
2. If the customer was fully refunded by the dropshipper, the dropshipper can request a refund from Kamler Sourcing by providing proof of the refund transaction.
3. Kamler Sourcing will review the case and, if valid, issue the refund.

 

D. Late Shipment or Delivery Delays

If an order’s tracking shows no updates for 30 consecutive days, the dropshipper may request a refund or reshipment.

Exceptions:

• Orders delayed due to force majeure (e.g., customs delays, strikes, weather conditions) are not eligible for a refund.

 

E. Force Majeure (Uncontrollable Circumstances)

Kamler Sourcing is not responsible for shipment issues caused by uncontrollable events, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes, snowstorms, etc.)
• Strikes or labor disputes
• Pandemics or government lockdowns
• War or political instability

Refunds or reshipments will not be issued for orders affected by these events.

 

3. Non-Eligible Cases for Refund or Reshipment

A. Customer-Protected Information Errors (Wrong Address, Incorrect Phone Number, etc.)

If a shipment is delayed or fails due to an incorrect address, phone number, or missing information provided by the customer, Kamler Sourcing:

• Will not issue refunds for these cases.
• Can arrange a redelivery attempt at a fixed cost of $10 per parcel (if the package is returned to the processing warehouse).
• Recommends the customer contact the local delivery carrier to arrange a free redelivery attempt.

 

B. Customer Refusal or Missed Delivery

If a customer refuses a package or is unavailable to receive it, and the package is returned to the warehouse, Kamler Sourcing:

• Will not issue a refund unless the product is defective.
• Can arrange redelivery at an additional cost of $10 per parcel.

 

C. Returns Handling Policy

Kamler Sourcing does not accept product returns due to the nature of dropshipping. If a package is returned to the processing warehouse:

• The dropshipper can request a redelivery attempt at $10 per parcel.
• If no action is taken, the package will be discarded after 14 days.

 

4. How to Request a Refund or Reshipment

Dropshippers must submit a refund or reshipment request within 5 days of the order being marked as delivered in the tracking system.

Steps to Submit a Request:

1. Email us at support@kamlersourcing.com with:
   • Order number and tracking ID.
   • Proof of issue (photos, videos, refund proof, etc.).

1. Kamler Sourcing’s customer support team will review the case and may request additional information.
2. If the request is valid, Kamler Sourcing will process a refund or reshipment as per the terms outlined.

 

5. Refund and Reshipment Processing

A. Refund Processing

• Once a refund request is approved, it takes 2-5 business days for processing.
• The refund will be issued to the original payment method.
• Payment service providers may charge transaction or handling fees, which Kamler Sourcing is not responsible for.

 

B. Reshipment Processing

• Once a reshipment request is approved, Kamler Sourcing will start processing within 2 business days.
• If the product is out of stock, Kamler Sourcing will notify the dropshipper.
• Kamler Sourcing reserves the right to choose a different shipping method than the original.
• Tracking details will be provided once the reshipment is complete.

 

6. Redelivery Attempt for Customer-Provided Incorrect Address

If an order fails delivery due to an incomplete or incorrect address and is returned to the last-mile delivery hub:

1. The delivery hub will attempt one more free delivery.
2. If the second attempt fails, the package will be returned to the processing warehouse.
3. The dropshipper can request a final redelivery at a cost of $10 per parcel.
4. If no action is taken, the package will be discarded after 14 days.

 

7. Customer Care & Contact Information

For refund or reshipment requests, please contact:

📧 Email: contact@kamlersourcing.com
📍 Company: KAMLER GROUP LLC
📍 Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming, USA
📞 Phone: +44 7456 429042